Are You Generating Your Own Leads or Are You Relying On Your Company?



 In the Real Estate business, a constant stream of prospective buyer and seller leads means the difference between being able to pay the bills comfortably or struggling to make ends meet. 

Something happened this past week that really hit home for me the importance of working with people you find as a result of your own efforts.

First let me say that I totally love the broker I work with. Even though it's a fairly good sized company, they still give us all a feeling of
family and I treasure them for that. The situation that happened made me realize how much in control of my business I wasn't when I accepted a corporate relocation lead.

When I got the call to see if I wanted the lead I was told that the relocation company would pay a certain amount for me to show the folks being relocated a home to rent. The required time was a maximum of six hours, in one or two days and they needed to see between four and six possible choices so they could make an informed decision.

No problem, I thought. I've worked with many rental clients and once they give me the area and criteria for the home they want, we can usually find it in an afternoon of hunting. Six hours, piece of cake…NOT!

When I got their "wish list" it had the usual bedroom and bathroom count stuff. They wanted a 3 car garage and hopefully a pool. Easy, peasy.

They wanted no more than a 30 minute drive from the husband's work. Again, no problemo. What I should have paid more attention to (and believe me, I will next time…if there is a next time) were the words "picky" and "leave no stone unturned". They weren't joking.

I met with the wife early in the week armed with a list of nine homes (that she had pre-screened from a list I'd sent days earlier), a full tank of gas and high hopes that we'd find a perfect rental home by the end of the six hours. Uhhhh…no.

Mrs. X (name changed to protect the picky) had her heart set on "the one". A home she'd found online that was way bigger and $600 a month over the HIGH limit of the rent they said they wanted to spend. Oy…I knew I had my work cut out for me at that point.

She knew (because she kept mentioning it) she was only contracted to have six hours from her husband's relocation department to find a suitable home (and believe me, we found some VERY nice ones…the FIRST day), but she asked if we could look for one more day.

Not wanting to disappoint my company, this family and myself by only doing the minimum required, I agreed to meet with her the next day…which became the next…and the next. At one point she asked me to drive her to a dry cleaners because the one at her hotel was too expensive, then she left me waiting for her for 20 minutes in 100 degree heat while she went in a store to "grab a sandwich" (the restaurant food was too expensive) and then ended her house-hunting session by leaving all her lunch trash on the floor of my car!!

No, she didn't ask if I'd mind throwing it away for her. She just got out and left it. Classy, huh?

Long story short, after four days, 20 hours, 21 homes viewed, $125 in gas burned and 45o miles on my SUV, they finally decided which home to RENT. Rent, not buy. They only plan on being in it a year…Lordy!

Now the reason for this long, drawn-out story is to make my point for how important it is to create a targeted marketing plan, a system if you will, to find and attract the clients YOU want to work with.

A big part of that plan should be using Social Media as a way to reach, connect with and build a relationship with your soon-to-be clients. When you're "beholding" to your company to give you leads, you're putting the success of your business in someone else's hands.

When you attract clients by building relationships with them using Social Media as part of your marketing strategy, the control; both of your income and your time, is all yours.

I know you guys have some stories like the one I just lived through :-)

Share it in the comments below. We'll all have a good giggle together.

Until next time…

To Your Success,
Sonrisas (smiles),

Beth :-)

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What’s Your Back Up Plan?

by Beth Heilman on March 20, 2012

Two things have happened here recently that drives home the importance of having a back up plan in case of a business hiccup.

The first was an excellent audio by my Mentor and Coach, Sandi Krakowski where she gave examples of how to make sure you can do business under crazy circumstances like bad weather, power outages and dead phone lines.

The other is something I'm going through right now in my own business. I have a very sweet, very nervous first-time home buyer who is days away from closing on his home and because the mortgage company doesn't have their back up plan in place, the possibility exists that we'll miss our closing deadline losing him both his home AND his earnest deposit.

Here's what's going on.

The mortgage company we went with is well respected and the Loan Officer is someone I've worked with many times before.

She's good.

And if you know the Real Estate business, you know that a good loan officer is worth their weight in gold.

The issue isn't with my Loan Officer, who by the way just went on leave for a surgery.

The issue is with the company itself and the fact that with my trusted mortgage gal down for the count, the loan is being handled by some one else and a processor who never answers her phone. Aaaaack!!

OK, so we're three days away from our closing deadline. No loan documents at the title company. I'm calling the processor and leaving messages ALL day. The Listing agent is sending me emails in all caps (and we know what THAT means) and my buyer, God bless him, waited all day to call me before freaking out on the phone.

Can't blame him…I've been there.

When I finally get someone at the lender's to answer the phone I'm told by the other loan officer that she doesn't know what's going on with the file (but she'd find out) and that the processor had gone home early that day. Oh, and she hoped she'd be in the next day to take care of this.

She HOPED, that MAYBE she'd be in. Wrong answer…aaaaaa…you lose.

These guys have absolutely no back up plan for something critical like what's happening with my buyer. So, if one person goes home sick that entire block of business stops and no work gets done until they feel better? Nope, sorry, not buyin' it.

Maybe I'm just being a little sensitive, but when my buyer stands to lose a couple thousand dollars AND the contract on the house AFTER we had to do a 7 day extension for something that wasn't his fault, I get more than just a little miffed. And now because of poor planning on the lender's part, everyone has to jump through hoops to get this home closed.

That's just plain looney…and unacceptable.

The morale of the story. Plan for the unexpected…anticipate that things could go sideways for no good reason. Always make sure that someone can step in to take over in case of an emergency.

You may never need your back up plan, but won't it be nice to be ready if you do. I'll keep you posted on my Buyer. I'll be getting him a nice bottle of wine for a house warming gift. Think I'll get one for me, too.

After this I think I'll need it…

Ever had something unexpected happen and you were totally unprepared…or maybe the unexpected happened and you were ready and sailed through it. Please share in the comments below. You never know who it might save from pulling their hair out in a crazy situation.

Until then…

Sonrisas (smiles),
Beth

Beth Heilman is a 20 year Real Estate veteran and Owner/CEO of Red Leopard Marketing, a company specializing in using Social Media Marketing (and some other nifty cool things, too) to help Real Estate Professionals attract, engage and keep their ideal customers. After experiencing the devastating effects the housing market crash had on her and her fellow Real Estate peeps, she has made it her mission to get businesses back on track using innovative marketing strategies with an emphasis on Social Media. Business as usual just doesn't work anymore. Beth has lived in fabulous Las Vegas for 30 years. She's a mom of four great kiddos and a "gramita" to 10 amazing grandmunchkins. Her philosophy in business and in life is "when you do the right things for the right reasons, things will turn out just fine". Know what? She's right…
 

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